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I purchase directly from Sea Pearls?
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What
type of dive weights should I buy?
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How
do I care for my Sea Pearls weights?
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 Wash
vinyl coated weights in dish washing liquid with a steel
wool or a plastic dish washing pad.
Dry
your Soft Weights: Remove mesh bags from your weight
belt or weight-integrated BC. Rinse in fresh water
and allow the lead shot to dry.
Rinse
stainless steel parts after salt water use.
Rinse
Nylon weight belts after pool use.
Minimize
direct sunlight on all dive equipment.
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Where
can I find a Sea Pearls dealer?
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In the U.S. use our dealer
locator . Outside
of the United States, call your local dive retailer. |
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I'm
awaiting a shipment. Where's my order?
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If
we have your e-mail address on file, you will receive a
delivery notice by e-mail on the day your order leaves
our warehouse. On that notice are tracking numbers
and a link to your freight carrier's web site. It's
the fastest way yet to locate your shipment. When
you order, be sure that we have your current e-mail
address.
If
you're in the U.S. or Canada, call us for the tracking
number of your shipment and the name of the carrier. If
you have the tracking number, also called a PRO-Number
or Freight Bill Number, call us and we'll begin a trace. The
fastest way to track is directly at the carrier's web
site:
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UPS
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(800) 742-5877
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Yellow Freight
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(800) 610-6500
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AAA Cooper Transport
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(800) 633-7571
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Dawes Transport
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(800) 533-4763
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If
you're outside the U.S., call us and we'll check
with the freight forwarder.
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Where
can I get the current catalog?
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Where
can I get the current price list?
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Call
us for a password, then download the wholesale
price
list as an Adobe Acrobat document.
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How
do I open the catalog and price list files?
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All downloads from this
web site are in .pdf file format, which requires the FREE
Adobe Acrobat Reader. The interactive
order form requires
Reader version 5 or higher. The interactive
dealer application requires
Reader version 4 or higher. Manual forms require
Reader version 3 or higher. Download
the reader now .
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How
can I get Net 30 terms?
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Many customers prefer COD
terms. We pay the COD charge on all orders that qualify
for free freight, so there's rarely an extra cost to
use COD terms.
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How
do I get listed on the dealer locator?
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We automatically list all
dealers with annual purchase volumes of $1,000 or more. We
automatically list all new dealers once they purchase $500
of merchandise.
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How
can I correct my listing in the locator?
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What
can Sea Pearls do for my store?
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We
can ship your weights today. Not in two weeks when
we've gathered enough orders to bother making them. Not
the next time some jobber shows up with part of what you
need. We mean today -- call by Noon, Central Time,
and it's on the truck today.
We
pay the shipping on orders of 200 lb. of dive weights or
tanks. Freight, including any COD fee, is free
to every destination in the continental United States including
the Keys. You may combine weights and tanks, any
mix, to make the 200 lb. minimum.
We
pay the shipping on orders of $250 of accessories (everything
but dive weights and tanks). Freight, including any
COD fee, is free to every destination in the continental
United States including the Keys.
We
make the finest quality dive weights in the world. Sea
Pearls weights in your store make a statement of top quality
about your business that customers will see and notice.
We'll
keep prices as low as we possibly can. Because of
our high volume, nobody beats our manufacturing costs or
freight discounts.
We'll
provide fast, fair service that earns your loyalty.
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Why
should I switch from my current supplier?
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 To
get dive weights NOW, right when you need them.
To
get the best quality dive weights made.
To
get competitive prices with no charge for freight.
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How
much is freight?
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Order 200 lb. of any combination of diving
weights or cylinders, and freight is FREE to every destination in the
continental United States including the Keys.
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How
long does it take to get my order?
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In-transit
time for destinations in the United States
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East
Coast
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4
days
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West
Coast
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5
days
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Central
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3
days
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Florida,
except Keys
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4
days
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Florida
Keys
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6
days
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We ship within a day of
your call, and usually on the same day. Example: A
store in central Florida calls before Noon, Central Time,
on Monday, allowing us to ship on Monday afternoon. The
freight will usually arrive on Friday, possibly the following
Monday or Tuesday.
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Which
products should I stock?
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What's
the minimum order?
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There is no minimum order
size. To avoid freight charges, order 200 lb. or
more of diving weights and cylinders.
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What
are the credit terms?
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All orders ship COD unless
open account is approved by Sea Pearls prior to shipment. To
request open account, fax your
completed credit
application . Allow
30 days for processing; less if your trade references reply
promptly to our inquiries.
Please note that we pay
the COD fee on orders of 200 lb. of weights or $250 of
accessories. When we pay the freight, we also pay
the COD fee.
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How
do I print downloaded forms correctly?
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Problem: Printed documents are missing
information on the top and bottom of some pages.
Cause: Documents are too large for your
printer.
Solution: When issuing
the print command in Acrobat Reader, click the 'Shrink
oversized pages' box. Reader will customize the size
of the form to your printer. |
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Don't have this option in your version
of Acrobat Reader?
Download the latest version of Reader.
It's free and well worth the trouble. |
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Cause: Too old a version
of Acrobat Reader. Requires version 3 or above.
Solution: Download
the latest version of Reader. |
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